Overview
When Rocco Mattucci partnered with GoToCalls on Upwork, he needed a dedicated operations specialist who could bring order, efficiency and reliability to his industrial property management business. GoToCalls assigned EVA, whose blend of professionalism, organization and proactive communication quickly became the driving force behind a suite of process improvements.
Client
Rocco Mattucci
Services
Email Management, Calendar Scheduling, Meeting Coordination, Maintenance Coordination, Digital Filing System Organization
Year
2025
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The Challenge
Rocco’s team was juggling high volumes of emails, a complex maintenance schedule and a newly built digital filing system that still needed structure. Meetings were slipping through the cracks, follow-ups were delayed and critical documents were hard to locate. All of this was consuming hours each week and limiting the firm’s ability to focus on strategic growth.
Our Solution
We stepped in to:
Take full ownership of email and calendar management, prioritizing critical communications and ensuring every vendor and stakeholder engagement was scheduled without conflict.
Coordinate maintenance operations end to end scheduling repairs, tracking progress, and confirming task completion to minimize downtime across multiple properties.
Refine and maintain a digital filing system, organizing files with clear naming conventions and folder structure so that any team member could retrieve information within seconds.
Results Achieved
Time Saved: Rocco regained several hours each week, thanks to streamlined communications and automated scheduling.
Operational Visibility: Maintenance tasks moved from backlog to on-time completion, with clear accountability and progress updates.
Data Accessibility: A user-friendly filing system reduced document retrieval time by over 80%, supporting faster decision-making.
Peace of Mind: Consistent follow-through on all action items meant fewer surprises and more predictable workflows.
Client Review
“Working with Monica at GoToCalls has been an outstanding experience. She provided exceptional support in managing the operations of my industrial property management company. Her professionalism, organization, and attention to detail greatly enhanced the efficiency of my operations. She kept me on track and saved me hours each week with her management of emails and my calendar, organizing and prioritizing communications while scheduling meetings and follow-ups with vendors and stakeholders. She streamlined maintenance operations by coordinating and scheduling repairs, tracking progress and ensuring all tasks were completed on time. She improved and maintained our newly organized digital filing system and made it easier to access and retrieve our data. I highly recommend her services.”
— Rocco Mattucci